Last updated: 4 November 2026

These Terms & Conditions (“Terms”) govern use of octatec.uk and enquiries submitted to Octatec Technologies Ltd (“Octatec”, “we”, “us”). By using this website or requesting our services, you agree to these Terms.

1. Who we are

Octatec is the trading name of Octatec Technologies Ltd, incorporated in England and Wales (company number 17394125). Registered office: 24 Addington Way, Tividale, West Midlands, B69 3LZ, United Kingdom. Contact: info@octatec.uk · /contact/.

2. What we do

We provide outsourced customer support, technical/IT support, virtual assistance, and related business support services for UK and international clients. Website content describes typical offerings; a signed proposal, statement of work, or service agreement defines the actual scope, fees, and SLAs for any engagement.

3. Website use

• Use the site only for lawful business purposes.
• Do not attempt to disrupt, scrape abusively, or gain unauthorised access to the site or related systems.
• Information on the site is general and may change without notice; it is not legal, financial, or professional advice.

4. Enquiries and proposals

Submitting a form or booking a consultation does not create a binding service contract. Quotes and proposals are invitations to treat unless we state otherwise in writing. A contract starts only when both parties accept a written agreement (including order form, MSA, or SOW).

5. Services and client responsibilities

Where we deliver support services:

• You remain responsible for your products, policies, systems access permissions, and end-customer relationships.
• You must provide accurate instructions, timely access, and lawful processing grounds for any personal data we handle on your behalf.
• Service levels, channels (chat, email, phone, etc.), hours, and fees are as set out in the applicable agreement.

Data protection roles and security measures are described in our Privacy Policy and GDPR & Data Security pages, and in any Data Processing Agreement.

6. Fees and payment

Fees, billing cycles, and payment terms are specified in your agreement or invoice. Unless stated otherwise, invoices are payable in GBP. Late payment may result in suspension of services after notice. Taxes apply as required by law.

7. Intellectual property

Website design, text, logos, and materials are owned by Octatec or its licensors. You may not copy or reuse them without written permission. Client brands, playbooks, and systems remain the client’s property; we use them only to deliver contracted services.

8. Confidentiality

Each party must keep the other’s non-public business information confidential and use it only for the engagement, except where disclosure is required by law or already public through no fault of the receiving party.

9. Acceptable use of support services

You must not instruct us to engage in unlawful, deceptive, harassing, or discriminatory communications, or to process data in breach of UK GDPR or other applicable law. We may refuse or escalate instructions that create legal or reputational risk.

10. Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law. Subject to that:

• The website is provided “as is” without warranties of uninterrupted or error-free availability.
• For contracted services, liability caps and exclusions in the signed agreement prevail.
• Where no signed liability clause applies, our aggregate liability arising from website use or pre-contract enquiries is limited to £100.

11. Third-party links

The site may link to third-party websites. We are not responsible for their content or practices.

12. Privacy and cookies

Personal data is handled as set out in our Privacy Policy and Cookie Policy (UK).

13. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the website after changes constitutes acceptance of the updated Terms. Material changes to live service contracts are handled under that contract’s change process.

14. Governing law

These Terms and any dispute arising from the website or related enquiries are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without limiting any mandatory consumer rights that may apply.

15. Contact

Octatec Technologies Ltd
24 Addington Way, Tividale, West Midlands, B69 3LZ, United Kingdom
Email: info@octatec.uk
Phone: 0121 392 1646
Contact: IT Support Contact UK