Octatec – Specialized customer support service for SaaS fintech healthcare real estate and eCommerce Outsourced call centre services.

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24/7 Support: 0740000033

Plan With Us

24/7 Support: (234) 109-6666

24/7 outsourced customer
support

Octatec delivers expert IT support services UK-wide tailored for SaaS, fintech, e-commerce & healthcare. Fast, reliable, 24/7 support you can trust.

Schedule A Free Consultation

IT Support Services
That You Can Trust

Reliable IT support services in the UK for small businesses, SaaS, fintech & healthcare. 24/7 support, expert solutions. Partner with Octatec today!

Schedule A Free Consultation
Technical support outsourcing for SaaS
We guarantee to provide affordable business consulting solutions that help you reduce costs and improve your profits.
Virtual assistant services (UK/EU)
We guarantee to provide affordable business consulting solutions that help you reduce costs and improve your profits.
IT services for small businesses
We guarantee to provide affordable business consulting solutions that help you reduce costs and improve your profits.
Appointment scheduling services
We guarantee to provide affordable business consulting solutions that help you reduce costs and improve your profits.
Customer support outsourcing
We guarantee to provide affordable business consulting solutions that help you reduce costs and improve your profits.

Managed IT support services
for small UK businesses

number of prestige

1 +
Trusted customers in UK

#1 It support services

SLA Commitment
24/7 Coverage
Flexible Contracts
Certified Workforce
More Why Choose Us

Our people are the heart of our operations, which is why we’re fanatical about finding the brightest problem solvers in the industry, and giving them a great place to make a difference.

Juhani Pallasmaa - Quote
CEO Herrington Consulting
Explore our expertise

Service for your Development

We provide the best services, ensuring your outstanding growth

01.

Online Chat Support

Outsource 24/7 chat support services with Octatec - trusted by UK SMEs in SaaS, fintech, healthcare, eCommerce, and Airbnb. Reliable,…
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02.

Email Support

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03.

Phone Support

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04.

Technical Support

We lead with cutting-edge tech, optimizing processes for efficiency, staying ahead of industry trends, and offering the latest innovations. Cras…
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05.

Virtual Assistance

We lead with cutting-edge tech, optimizing processes for efficiency, staying ahead of industry trends, and offering the latest innovations. Cras…
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06.

Product Onboarding

We lead with cutting-edge tech, optimizing processes for efficiency, staying ahead of industry trends, and offering the latest innovations. Cras…
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Stop wasting time and money on broken and inefficient tactics! Let’s get started

Octatec support solutions since 2014

Support Services That Helps
Businesses to Scale Faster.

Octatec provides scalable customer support solutions designed to grow with your business. From 24/7 live chat to tailored industry support, we enhance customer satisfaction while reducing overhead. Empower your SaaS, fintech, or eCommerce brand with responsive, reliable service.

More About Us
Get your FREE IT consultation today

Our Mission.

At Octatec, our mission is to provide managed IT support services for small businesses in the UK, helping SaaS, fintech, e-commerce, and healthcare companies grow with reliable tech solutions and expert virtual assistance.

Our Vision

To be the leading provider of managed IT support services for small businesses in the UK, empowering companies across SaaS, fintech, and healthcare to scale with confidence through innovative technology and expert support.
Industries We Help

Solving IT Operational Challenges in Every Industry

From an early stage start-up’s growth strategies to helping existing businesses, we have done it all!

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SaaS
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Ecommerce
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Healthcare
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Fintech
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Healthcare & Life Sciences
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Real Estate & AirBnb
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Media & Entertainment
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Education
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Social & Public Sector
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Technology
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Law Firms
Discovery More All Industries
Our Featured Projects

Proven Procces for Growing Your Business

Break down departmental data silos to empower solutions across your entire enterprise. Discover the value of data unity.

Read More Process
1

Capture Inquiries

Receive customer inquiries through chat, email, or other channels. Ensure proper logging, ticket creation, and context collection
2

Triage & Classification

Identify the nature and severity of the issue. Route or categorize based on product, priority, or team (e.g. billing, technical, onboarding).
3

Follow-up

Ensure the solution worked. Re-engage via chat/email to confirm satisfaction or gather missing details. This step directly impacts CSAT scores.
4

Feedback & Improvement

Log outcomes, update internal knowledge base, and track metrics like First Response Time (FRT), Resolution Time, and CSAT to refine the support process.
Our Featured Projects

Selected Case Studies

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See All Featured Projects
All Case 6 Business Consulting 3 Coportate 5 IT Solutions 3 Marketing 3 Startup 4
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Business Development Planning
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Integrated Innovations
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Differentiated Performance
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Partnership System
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Private trust management
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Transformed Its Pricing Capability
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To know more about us

Frequently Asked Questions

What industries benefit most from customer support outsourcing in the UK?
Industries like SaaS, fintech, healthcare, real estate, Airbnb hosting, and eCommerce benefit greatly from customer support outsourcing in the UK. Octatec provides industry-specific solutions that scale with your business, helping you deliver fast, consistent support while lowering costs and improving customer satisfaction.
Why do eCommerce businesses need 24/7 live chat support services?
eCommerce businesses rely on 24/7 live chat support services to reduce cart abandonment, answer product questions instantly, and resolve post-sale issues quickly. Octatec’s UK-based chat agents help your online store stay competitive by delivering fast, friendly support that converts visitors into loyal customers.
Why should UK businesses outsource their customer support services?
Outsourcing customer support services in the UK helps businesses cut costs, scale faster, and deliver 24/7 service without hiring full-time staff. Octatec’s outsourced chat and technical support solutions improve customer satisfaction (CSAT), reduce response times, and free up your team to focus on growth. It’s the smart choice for SaaS, fintech, eCommerce, and other SMEs looking to stay competitive.
What are outsourced customer chat support services in the UK?
Outsourced customer chat support services in the UK allow businesses to delegate live chat, technical, and general customer queries to a professional team like Octatec. We provide 24/7 support tailored to industries such as SaaS, fintech, healthcare, and eCommerce—helping businesses reduce costs, improve response times, and boost CSAT scores.
See More And Ask Us Questions

“

Testimonials

What Our Customers Say?

More than 99% customer satisfaction is our success.

Giles and his team at Herrington Business Consulting have been absolutely great to work with and they definitely have gone above and beyond for us by streamlining all of our accounts so that we can focus.
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Heather Smith - Talk

Director, Radical Orange Pty Ltd.
Giles and his team at Herrington Business Consulting have been absolutely great to work with and they definitely have gone above and beyond for us by streamlining all of our accounts so that we can focus.
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Heather Smith - Talk

Director, Radical Orange Pty Ltd.
Giles and his team at Herrington Business Consulting have been absolutely great to work with and they definitely have gone above and beyond for us by streamlining all of our accounts so that we can focus.
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Heather Smith - Talk

Director, Radical Orange Pty Ltd.
Giles and his team at Herrington Business Consulting have been absolutely great to work with and they definitely have gone above and beyond for us by streamlining all of our accounts so that we can focus.
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Heather Smith - Talk

Director, Radical Orange Pty Ltd.
READ OUR BLOG

Featured News and Insights

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Top 5 Reasons UK Startups Are Outsourcing Customer Support in 2025

In 2025, more UK startups than ever are turning to outsourcing customer support as a…
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23
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Revolutionizing the Future of Financial Services

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We’ve Helped 1200+ Business Grow

From an early stage start-up’s growth strategies to helping existing businesses, we have done it all! The results speak for themselves. Our services work.

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Customer Satisfaction
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Years Proven Track Record
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Projects We Have Completed
1
Honorary consulting award

Let’s Collaborate with Us!

2220 Plymouth Rd #302
Hopkins, Minnesota(MN), 55305
Call Consulting: (234) 109-6666
Call Cooperate: 234) 244-8888

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    Address Business
    2220 Plymouth Rd #302
    Hopkins, Minnesota(MN), 55305
    Contact With Us
    Call Consulting: (234) 109-6666
    Call Cooperate: 234) 244-8888
    Working Time
    Mon - Sat: 8.00am - 18.00pm
    Holiday : Closed