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Privacy Policy

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Last updated: 4 November 2026

This Privacy Policy explains how Octatec Technologies Ltd (“Octatec”, “we”, “us”) collects, uses, and protects personal data when you visit octatec.uk, submit a form, subscribe to updates, or otherwise contact us. It is written to meet UK GDPR and Data Protection Act 2018 expectations for website visitors and enquiries.

For how we handle personal data when delivering outsourced customer support or IT helpdesk services for clients, see also our GDPR & Data Security page.

1. Who we are

Octatec is the trading name of Octatec Technologies Ltd, a company incorporated in England and Wales (company number 17394125).

Registered office: 24 Addington Way, Tividale, West Midlands, B69 3LZ, United Kingdom

For website visitors and people who contact us directly, Octatec is the data controller. When we provide outsourced support under a client contract, we typically act as a data processor (or sub-processor) for that client’s customer data—see the GDPR & Data Security page and your service agreement.

2. Personal data we collect

Depending on how you use the site, we may process:

  • Enquiry and contact form data — name, email address, phone number, company name, service interest, and message content submitted via our forms (including the contact page at /contact/).
  • Newsletter / updates — email address if you subscribe.
  • Technical data — IP address, browser type, device information, referring pages, and similar logs generated when you visit the site.
  • Cookie and similar technology data — as described in our Cookie Policy (UK).

We do not ask website visitors for special category data through our public forms. Please do not include sensitive personal information in free-text messages unless it is necessary for your enquiry.

3. Why we use your data and lawful bases

We use personal data to:

  • Respond to enquiries and schedule consultations (legitimate interests and/or steps prior to a contract).
  • Provide information about our outsourced customer support, IT support, and related services (legitimate interests or consent where required for marketing emails).
  • Operate, secure, and improve the website (legitimate interests).
  • Meet legal or regulatory obligations (legal obligation).

Where we rely on consent (for example certain cookies or marketing), you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

4. Cookies

We use cookies and similar technologies as set out in our Cookie Policy (UK). Essential cookies keep the site working; non-essential cookies are used only where permitted under UK cookie rules.

5. Who we share data with

We do not sell personal data. We may share it with:

  • Internal teams who need it to answer your enquiry or deliver related services.
  • Trusted service providers that host email, forms, analytics, or IT infrastructure, under appropriate contracts.
  • Professional advisers or authorities where required by law or to protect our legal rights.

Client customer data handled during live support engagements is governed by the client contract and data processing terms, not by marketing use of this website.

6. International transfers

Octatec is UK-registered and headquartered in Oldbury, West Midlands, with a delivery centre in Lahore that supports follow-the-sun coverage. Where personal data is accessed or processed outside the UK, we use appropriate safeguards—such as UK adequacy regulations or standard contractual clauses—together with access controls and contractual limits. Website hosting and tooling locations may also involve transfers; we choose providers with suitable protections.

7. How long we keep data

  • Enquiry forms: retained as long as needed to handle your request and for a reasonable follow-up period, then deleted or anonymised unless a longer period is required (for example an active contract discussion or legal claim).
  • Marketing subscriptions: until you unsubscribe or we purge inactive lists.
  • Technical logs: for short operational periods needed for security and diagnostics.

Support ticket and client operational records follow retention schedules in the relevant client agreement.

8. Your rights

Under UK GDPR you may have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase data in certain circumstances
  • Restrict or object to certain processing
  • Data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO).

9. Security

We apply technical and organisational measures appropriate to the risk—including access controls, staff confidentiality obligations, and secure handling of form and email communications. No method of transmission or storage is completely secure; we work to reduce risk and respond promptly to incidents affecting personal data.

10. Children

Our website and services are aimed at businesses and professionals. We do not knowingly collect personal data from children through this site.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after an update means you should review the revised policy.

12. How to contact us

For privacy questions, data subject requests, or concerns about this policy:

Octatec Technologies Ltd
24 Addington Way, Tividale, West Midlands, B69 3LZ, United Kingdom
Email: info@octatec.uk
Phone: 0121 392 1646
Contact form: IT Support Contact UK

Related pages: GDPR & Data Security · Cookie Policy (UK)