Outsource Online Chat Support

Online Chat Support

Outsource 24/7 online customer chat support services with Octatec – trusted by UK SMEs in SaaS, fintech, healthcare, eCommerce, and Airbnb. Reliable, scalable, and UK-based customer service solutions.

Looking for reliable Customer Chat Support Services in UK?

Octatec delivers 24/7 customer chat support services in the UK that boost CSAT scores, reduce response times, and keep your SaaS, fintech, or eCommerce customers happy. We help small and medium businesses scale support without scaling cost. From onboarding to ongoing care, we ensure every chat leaves a lasting impression.

Tailored responses and no generic scripts.

Weekend/holiday season coverage

CSAT driven performance

Flexible support plans that grow with your business

Let's Scale

24/7 Support: (234) 109-6666

Why Outsource Online Customer Chat Support?

Customer service is vital, but it can also drain time and resources. By partnering with a UK Customer Support Solution, you can stay focused on product innovation, sales, and business strategy.

Workflow Automation

Integrating workflows to streamline Online Chat Support queries reducing FTR (first time to respond)

AI Agnets

Deployment of AI agents to answer repeated incoming queries. Helping Online Chat Support agents take on critical tasks.

SLA Commitment

Minimal SLAs commitment to help you grow your loyal consumer bas using best practices in Online Chat Support

Transparency

Sharing progress on a weekly or biweekly basis and gather client feedback for continuous growth and improvement.

Retainer Contracts

We offer flexible retainer contracts on monthly, quarterly and annual basis to meet your Online Chat Support Needs.

Hourly Upwork Contracts

Does hourly wages work better for your business? We offer hourly online chat support contracts logged on Upwork.

Pay as You Go

Need temporary backup for you Online Chat Support? We can arrange just-in-time coverage for you.

Our approach

How we Help you Limit Risks and Launch your Business.

Through experienced startup consultants who understand the isolated tasks necessary, a client can rely on a professional to manage a critical step in the early stages and focus on other items that need attention.

Strategy and Planning

The tasks necessary to get a business established are big obstacles when looked at as a whole. Business startup consultants breakdown the individual tasks and responsibilities, source vendors if necessary.

Business Structure Development

Startups have to execute multiple items simultaneous. Consultants can help assisting clients execute major critical steps in the early stages of the business. Quisque consectetur purus ut suscipit faucibus.

Legal Business Formation

Clients have to form a legal structure for their business. Consultants advice on options such as sole proprietor, corporation, LLC, and the pros and cons of it. They also help with other accounts such as banking.

how it works?

Our Onboarding Process

We are committed to deliver the best online chat support, ensuring your outstanding growth

Discussion

We meet customers in set place to discuss the details about needs and demands before proposing a plan.

Identifying Challanges

Our experts come up with all kinds of ideas and initiatives for delivering the best solutions for IT services chosen.

Strategise

After agreeing on the ideas and plans, we will conduct as scheduled and give comments on the results.

Implementation

Once the final plan is approved, everything will be conducted according to the agreed contract.

Let’s Collaborate with Us!

2220 Plymouth Rd #302
Hopkins, Minnesota(MN), 55305

Call Consulting: (234) 109-6666
Call Cooperate: 234) 244-8888

Frequently Asked Questions

Some frequently asked questions about the service that you may have questions about

What industries benefit most from customer support outsourcing in the UK?

Industries like SaaS, fintech, healthcare, real estate, Airbnb hosting, and eCommerce benefit greatly from customer support outsourcing in the UK. Octatec provides industry-specific solutions that scale with your business, helping you deliver fast, consistent support while lowering costs and improving customer satisfaction.

Why do eCommerce businesses need 24/7 live chat support services?

eCommerce businesses rely on 24/7 live chat support services to reduce cart abandonment, answer product questions instantly, and resolve post-sale issues quickly. Octatec’s UK-based chat agents help your online store stay competitive by delivering fast, friendly support that converts visitors into loyal customers.

Why should UK businesses outsource their customer support services?

Outsourcing customer support services in the UK helps businesses cut costs, scale faster, and deliver 24/7 service without hiring full-time staff. Octatec’s outsourced chat and technical support solutions improve customer satisfaction (CSAT), reduce response times, and free up your team to focus on growth. It’s the smart choice for SaaS, fintech, eCommerce, and other SMEs looking to stay competitive.

What are outsourced customer chat support services in the UK?

Outsourced customer chat support services in the UK allow businesses to delegate live chat, technical, and general customer queries to a professional team like Octatec. We provide 24/7 support tailored to industries such as SaaS, fintech, healthcare, and eCommerce—helping businesses reduce costs, improve response times, and boost CSAT scores.

See More And Ask Questions With Us!

Octatec – Specialized customer support service for SaaS fintech healthcare real estate and eCommerce Outsourced call centre services.