Aldi AI Prompt Left in Customer Complaint Reply
The brief asked for an apology. The reply didn’t include one. Here’s how an AI prompt ended up in an Aldi customer’s complaint response, and what businesses can learn from it.
17
Sep
26
Aug
What a Customer Support Hire Really Costs in the UK in 2026/27
A UK support advisor costs £35k–£41k fully loaded, not the £24,785 salary. See the 2026/27 numbers, the 1.5 FTE break-even, and a free cost calculator.
15
Jul
Top 5 Reasons UK Startups Are Outsourcing Customer Support in 2025
In 2025, more UK startups than ever are turning to outsourcing customer support as a smart, scalable solution to improve customer satisfaction and streamline operations. With increasing pressure to reduce costs, maintain 24/7 availability, and deliver excellent customer experiences, customer service outsourcing for startups has become not just a trend, but a necessity.
