About Us

Meet Octatec Technologies – 24/7 outsourced customer and IT support for SaaS, eCommerce, fintech, property hosting and healthcare businesses.

Welcome to Octatec; since 2019

Enterprise-grade customer support, without the enterprise headcount.

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We’re building the support partner UK companies reach for by default. Not the cheapest option offshore, but the one that answers in your customers’ language, on your customers’ clock, to a standard your own team would recognise. We believe outsourced support should feel indistinguishable from in-house: same tone, same product knowledge, same ownership of the outcome.

By 2030, we want every scaling SaaS, fintech, eCommerce and healthcare business in the UK to have a genuine alternative to building a support department from scratch. That means round-the-clock coverage without round-the-clock headcount, response times measured in minutes, and service quality so consistent that support stops being a cost line on the balance sheet and becomes a reason customers renew.

Our Mission.

Octatec exists to give growing UK businesses the support team they couldn't otherwise afford. We provide 24/7 outsourced customer and technical support to SaaS, fintech, eCommerce and healthcare companies; UK-registered, GDPR-compliant, and built around your brand. Our mission is simple: faster response times, higher CSAT, and lower overhead, so clients spend their energy on growth, not tickets.

Our Vision.

We embarked on our journey with a distinct approach. Instead of adhering to a demanding, all-or-nothing career path, we prioritized balance and well-being. Integer dapibus eros massa, ut accumsan lacus vulputate nec. In ac imperdiet metus.

2019

Where it started

Octatec opened with a small team answering support tickets for Carrypress Books, on the belief that outsourced support shouldn't feel outsourced.

2020 - 2021

Round the clock

We moved from business hours to genuine 24/7 coverage, adding live chat and taking on our first SaaS accounts.

2021 - 2023

Built for verticals

Demand from SaaS and eCommerce pushed us to specialise: tighter data handling, sector-specific training, and agents who understand regulated environments.

2024 - present

Scaling with our clients

Today we run support desks for businesses across SaaS, fintech, eCommerce and healthcare - from first ticket to full department replacement.

Why UK businesses choose Octatec.

Everything an in-house support team gives you.
None of the overhead.

Hiring a support department means recruitment, training, rotas, holiday cover and management — before a single ticket is answered. Octatec gives you a trained, UK-registered, GDPR-compliant support team from day one, covering chat, email and phone around the clock. You get the coverage and the CSAT. We carry the headcount.

First response under 5 minutes

91%

Tickets resolved within SLA

96%

Average CSAT across accounts

95%

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24/7 coverage, real people

Nights, weekends and bank holidays covered by trained agents, not a chatbot that escalates everything to Monday morning.

Trained on your product

We learn your platform, tone and edge cases before going live, so customers can't tell where your team ends and ours begins.

SLA-backed response times

Response and resolution targets written into the contract, reported monthly. You see the same numbers we do.

Lower cost than hiring

One monthly fee against salary, NI, pension, tooling, training and management — typically a fraction of an in-house desk.

GDPR-compliant

An onshore company under UK data law. No cross-border transfers to explain to your DPO, no ICO adequacy questions to answer.

Flexible contracts

Scale agents up for launches and peak season, down when it's quiet. No twelve-month lock-in on capacity you don't need.

Customer
Satisfaction

Years Proven
Track Record

Tickets
Resolved

Honorary
consulting award

the teams member

Get to Know the Incredible Individuals Behind our Company.

More The Teams

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We are Always Dedicated to our Work

Are Leading Consultants that you can Trust

Say No to Laziness

We are One Big Family

Team at Octatec

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Testimonials

What Our Customers Say?

More than 99% customer satisfaction is our success.

"Shaheryar and his team has been a pleasure to work with. They are reliable, responsive, and consistently delivers high-quality work. Communication has always been smooth, and he approaches every task with professionalism and attention to detail. We've had a great experience working together and continue to collaborate on an ongoing basis. I highly recommend them to anyone looking for a skilled and dependable professionals."