Guest support & property operations for hosts
24/7 Airbnb guest messaging, booking management and turnover coordination for UK hosts and short-let managers. Protect your Superhost status while you sleep
Airbnb & Short-Let Property Support Services
Five-star guest support, around the clock, without being glued to your phone. Octatec answers your guests in minutes, manages bookings and coordinates cleaners and maintenance, so hosts and short-let managers scale their portfolios while we handle the 2am “how does the boiler work?” messages
What we handle
Directions, access codes and arrival troubleshooting so every stay starts smoothly – even for a midnight check-in.
24/7 Guest Messaging
Enquiries, pre-arrival questions and mid-stay issuesanswered in minutes, in your host voice, on every platform you list on.
Booking Management
Reservations, alterations, cancellations anddouble-booking prevention across Airbnb, Booking.com and Vrbo.
Maintenance Dispatch
Lockouts, Wi-Fi, heating and appliance problems triaged instantly and routed to your trusted trades.
Review Management
Timely guest reviews, professional responses, and flagged patterns so small issues never become public one-star ratings.
Our approach
How we Help you Limit Risks and Launch your Business.
Through experienced startup consultants who understand the isolated tasks necessary, a client can rely on a professional to manage a critical step in the early stages and focus on other items that need attention.
how it work?
Our Consulting Process
We provide the best services, ensuring your outstanding growth
Discussion
We meet customers in set place to discuss the details about needs and demands before proposing a plan.
Ideas & concepts
Our experts come up with all kinds of ideas and initiatives for delivering the best solutions for IT services chosen.
Testing & Trying
After agreeing on the ideas and plans, we will conduct as scheduled and give comments on the results.
Execute & install
Once the final plan is approved, everything will be conducted according to the agreed contract.
Let’s Collaborate with Us!
Frequently Asked Questions
Some frequently asked questions about the service that you may have questions about
Do you work with property managers or individual hosts?
Both. Individual hosts typically start with 24/7 guest messaging; portfolio managers hand us full guest operations across Airbnb, Booking.com and Vrbo.
Can you respond fast enough to keep my Superhost status?
Yes — that's the point. Airbnb's Superhost threshold requires a 90%+ response rate within 24 hours; our target is minutes, 24/7, which also lifts your search ranking on the platform.
Do you physically manage the property?
We run the operations layer. Messaging, bookings, scheduling cleaners and dispatching your trades. On-the-ground work is done by your local team, which we coordinate end-to-end.
Which platforms and tools do you support?
Airbnb, Booking.com, Vrbo and direct-booking sites, plus channel managers like Guesty, Hospitable, Lodgify and Hostaway.
