Outsource Virtual Assistant Services UK
Hire a dedicated UK virtual assistant for admin, inbox and diary management, CRM upkeep and back-office tasks. From 20 hours a month, no employer costs.
Hand your admin to a dedicated virtual assistant without the recruitment, contracts or employer costs of hiring.
Octatec virtual assistants work your hours, learn your tools and follow your processes, handling inbox and diary management, scheduling, CRM upkeep, research and back-office admin for UK businesses. Because every VA sits inside our wider 24/7 support operation, cover never drops when someone’s ill or on
holiday.
What Your Virtual Assistant Can Take Off Your Plate
Most clients start by delegating the tasks that eat their week but don’t need their judgement. Here’s where a dedicated VA pays for itself fastest.
Inbox & Email Management
Your VA triages every message, answers routine enquiries, flags what genuinely needs you and files the rest. You start the day with a prioritised inbox instead of a backlog of 200 unread emails.
Diary & Appointment Scheduling
Bookings, confirmations, reminders and rescheduling handled across time zones – with conflicts caught before they happen. Fewer no-shows, fuller days, no double-booked Tuesdays.
Data Entry & CRM Management
Leads logged, records updated, pipelines kept clean in Salesforce, HubSpot, Pipedrive or your own system. Accurate data means forecasts you can actually trust.
Customer Follow-Ups
Quotes chased, reviews requested, renewals reminded, no-shows rebooked – the revenue-protecting touches that quietly disappear when everyone’s busy.
virtual assistant with AI, AI-assisted admin
AI-Assisted, Human-Verified
Your VA uses AI to draft replies, summarise long email threads, extract data from documents and prepare reports, then checks and corrects the output before anything reaches you or your customers. You get the speed of automation with a named human accountable for accuracy.
It’s the same principle behind our 24/7 support desk: AI handles the repetitive first pass, people handle judgement.
how it work?
How does hiring a virtual assistant work
Go Live in Two Weeks
Discovery Call
We walk through the tasks you want to hand over, the tools you use and the hours you need covered. Free, 30 minutes, no obligation.
Task Playbook
We document each task step by step, agree what your VA decides alone and what gets escalated, and set up secure access.
Pilot & Handover
A supervised first fortnight with daily check-ins, then
full handover once quality is proven.
Review & Expand
Monthly reviews on output, hours and what else is worth delegating. Most clients expand scope within three months.
Tell us the three tasks you dread most
Frequently Asked Questions
Some frequently asked questions about the service that you may have questions about
What does a virtual assistant do?
A virtual assistant handles the recurring administrative work that doesn't need your personal judgement managing your inbox and diary, scheduling appointments, updating your CRM, chasing quotes and invoices, doing research and running back-office admin — working remotely as part of your team.
Is it safe to give a virtual assistant access to our systems?
Yes, with the right controls. Octatec VAs work under signed NDAs and a Data Processing Agreement, follow UK GDPR and the Data Protection Act 2018, and are given least-privilege access only to the systems a task requires. All activity is logged and access is revoked immediately on request.
How much does a virtual assistant cost in the UK?
Typically 50–70% less than the fully-loaded cost of employing an assistant once you account for salary, National Insurance, pension, holiday pay, software and desk space. Octatec plans start from 20 hours a month on a simple retainer — book a free consultation for a quote against your actual task list.
How do I hire a virtual assistant in the UK?
With Octatec it takes four steps and about two weeks: a free discovery call to scope the tasks, a documented task playbook, matching and training your VA, then a supervised pilot before full handover. There's no recruitment process, job advert or agency fee involved.
Will I work with the same virtual assistant every time?
Yes. You get a named, dedicated VA who learns your business, plus a trained backup who covers holidays and absence using the same playbook — so the work never stops and you never re-explain it.
What hours can a virtual assistant cover?
Your choice - UK business hours, extended hours, or full 24/7 cover as part of a wider Octatec support plan. Because we run a round-the-clock support operation, out-of-hours coverage doesn't carry a premium surcharge.
What tools and software can your VAs use?
Microsoft 365, Google Workspace, Salesforce, HubSpot, Pipedrive, Zendesk, Shopify, Amazon Seller Central, Xero, QuickBooks, Asana, Trello, Slack and most mainstream platforms — plus training on your internal tools during onboarding.
What's the minimum commitment?
20 hours a month on a retainer, or pay-as-you-go with no monthly minimum. Retainers run month to month - there's no annual lock-in.
Can a virtual assistant handle customer-facing work?
Yes. VAs can answer customer emails, chase follow-ups and manage bookings in your brand voice. For higher volumes we'd usually recommend our dedicated email, chat or phone support teams instead - often on the same contract.
Where are your virtual assistants based?
Octatec is a UK-registered company headquartered in Oldbury, West Midlands, with a delivery centre in Lahore that enables follow-the-sun coverage. Account management is UK-based and every VA is trained to UK business standards.