UK SME Incident Response Playbook (2025)
A practical 6-step incident response playbook for UK SMEs. Triage, war-room comms, PECR-safe updates, RCA within 5 days, and SLO-driven fixes to cut MTTR.
Stay ahead with Octatec’s UK focused IT support and customer service blogs. Explore incident response playbooks, compliance updates, chat/email support strategies, and ITSM best practices for SMEs, startups, and enterprises.
Editor Post Blog
Transforming support processes for business across the UK resulting in boosting CSAT scores and mitigating MTTR
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