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Stay ahead with Octatec’s UK focused IT support and customer service blogs. Explore incident response playbooks, compliance updates, chat/email support strategies, and ITSM best practices for SMEs, startups, and enterprises.
Shaheryar Ali
Editor Post Blog
Transforming support processes for business across the UK resulting in boosting CSAT scores and mitigating MTTR
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13 September 2025
UK SME Incident Response Playbook (2025)
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